Enter and view: Deerness Park

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Summary of report content

Healthwatch Sunderland conducted an announced Enter and View visit to Deerness Park GP Practice on 15th February 2015. The visit took place in two sessions in order to get a representative sample of patients attending the Practice. It was apparent that the Enter & View team managed to gather further evidence to corroborate the initial information about the high quality care given at this Practice, which had come from a small number of service users in November and December 2014. The Healthwatch team found that overall the results were very positive from patients about the Practice – with over 96% of patients saying the care they received was either good or excellent. Not only does the Practice actively listen to patients, they also appear to be committed to putting things in action where needed to address patient concerns. There were, however, some issues reported around appointment systems. The Practice seemed to have a different take around appointment availability than what the patients told the Healthwatch team. This suggested that some patients may not be aware of the full range of options currently on offer around appointments. Healthwatch made some recommendations including for further information to be made available for patients around appointments and current systems to promote their choice and range of options. It was also agreed that Deerness Park GP Practice may be useful as a model of good practice around patient engagement for other GP Practices in Sunderland. Healthwatch recommended that its commitment to public involvement and the patient voice is widely shared, along with its mechanisms of active engagement (such as website, newsletters, meetings, publication of action plans etc.).

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General details

Report title 
Enter and view: Deerness Park
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 25 February, 2015
Date evidence capture began 
Tuesday, 10 February, 2015
Date evidence capture finished 
Wednesday, 18 February, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-5174

Methodology and approach

Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
42
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.