Enter and view: Dee House

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Dee House, a supported accommodation service for nine residents with mental ill-health, on 4 February 2014. Dee House has a homely and friendly atmosphere and the Authorised Representatives felt that it appeared eminently suitable to provide a safe and secure environment for nine vulnerable residents. Residents appear very comfortable in their interactions with staff and with each other. The small, family structure is particularly suited to the needs of this category of residents. They have the security of knowing that it is their home for as long as they need it. Some have been there for many years (more than ten) and the newest resident for just 8 months Each resident has their own bedroom, individually furnished and equipped. They are encouraged to keep it as their own personal space. Two residents were happy to show the visiting team their bedrooms. Each bedroom has a staff call button and smoke alarm and fire drills are held regularly. Residents are fully conversant with the fire drill and where to gather. Service users told the Authorised representatives that they were very happy with the service they receive as they see themselves as living in a family home. They feel secure and if they have a problem/complaint/report of abuse they know who to go to and report it is dealt with promptly. They appear to be treated with dignity, respect and friendliness by staff and were always asked for their permission before we entered their rooms. Individual food and activity choices are taken into consideration. The visiting team did not feel that there were recommendations to be made on the basis of this visit, and no provider response is included.

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General details

Report title 
Enter and view: Dee House
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 4 February, 2014
Date evidence capture began 
Tuesday, 4 February, 2014
Date evidence capture finished 
Tuesday, 4 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Assisted living

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.