Enter and View: Day Hospital at the Warneford

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Summary of report content

On 8 October 2019, Healthwatch Oxfordshire undertook an Enter and View visit to the Day Hospital at the Warneford as part of a programme of enter and view visits to mental health service providers.  They spoke to 4 staff and 15 patients. 

The Day Hospital provides support to adults experiencing mental health crisis either to prevent a hospital admission or as support upon discharge. It runs a two week rolling programme which consists of three days a week of psycho-educational and creative groups based at the Warneford site. The remaining two weekdays are spent at the Stepping into Wellbeing group run by Oxfordshire Mind at The Mill which continues for six weeks after discharge from the day hospital.

The Day Hospital is a large, bright and open space with patient art on display. Patients had very positive experiences of the Day Hospital and all wanted the programme to be extended.  They struggled to make benefit applications and deal with problems with their benefits. With only one full time staff member in the Day Hospital, communication and continuity could be an issue therefore an increased presence from the Team Lead would be appreciated.

There were eight recommendations about the length of the programme, providing a benefits advice session, staffing, IT systems and décor.

The report includes a response from the provider setting out action to be taken on the recommendations.

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General details

Report title 
Enter and View: Day Hospital at the Warneford
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 23 March, 2020
Date evidence capture began 
Tuesday, 8 October, 2019
Date evidence capture finished 
Tuesday, 8 October, 2019
Type of report 
Enter and view
Key themes 
Admission
Building and facilities
Communication between staff and patients
Decor
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Healthwatch reference number 
Rep-7440

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
19
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.