Summary of report content
On 8 October 2019, Healthwatch Oxfordshire undertook an Enter and View visit to the Day Hospital at the Warneford as part of a programme of enter and view visits to mental health service providers. They spoke to 4 staff and 15 patients.
The Day Hospital provides support to adults experiencing mental health crisis either to prevent a hospital admission or as support upon discharge. It runs a two week rolling programme which consists of three days a week of psycho-educational and creative groups based at the Warneford site. The remaining two weekdays are spent at the Stepping into Wellbeing group run by Oxfordshire Mind at The Mill which continues for six weeks after discharge from the day hospital.
The Day Hospital is a large, bright and open space with patient art on display. Patients had very positive experiences of the Day Hospital and all wanted the programme to be extended. They struggled to make benefit applications and deal with problems with their benefits. With only one full time staff member in the Day Hospital, communication and continuity could be an issue therefore an increased presence from the Team Lead would be appreciated.
There were eight recommendations about the length of the programme, providing a benefits advice session, staffing, IT systems and décor.
The report includes a response from the provider setting out action to be taken on the recommendations.