Enter and view: Dawn Residential Care Home

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Summary of report content

Healthwatch Devon conducted an announced Enter and View visit to Dawn Residential Care Home on 28 April 2015. The team conducted interviews with 11 residents as well as the owner. The team also spoke to a relative. Residents were asked about the care they received and how they find living in the home using survey methods and the team also made general observations during the visit. The residents indicated that they were very happy with the standard of care provided at the home. The team noted that the home had a welcoming environment and there was evidence of a variety of social activities being made available to the residents. The report made one recommendation to enable access to the internet in the residents’ rooms. A response from the service provider was included in the report. The service provider agreed to investigate the issue of internet access and ensure residents were aware of the mobile laptops that were available for their use.

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General details

Report title 
Enter and view: Dawn Residential Care Home
Local Healthwatch 
Healthwatch Devon
Date of publication 
Thursday, 28 May, 2015
Date evidence capture began 
Tuesday, 28 April, 2015
Date evidence capture finished 
Tuesday, 28 April, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.