Enter and view: Davenham Day Centre

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Davenham Day Centre on 20 February 2014. The day centre is operated by Vivo, a private Community Interest Company funded by Cheshire West and Chester Council. The centre provides day care for up to 40 frail elderly clients each day, with 80% of clients having some form of Dementia. . There is no nursing care provided which means the service is not regulated by the Care Quality Commission. Based on the observations of the Authorised Representatives, the centre is clean, warm and welcoming. It is light and airy with spacious corridors and grab rails fitted where needed. Good interaction between staff and clients and between the staff themselves were noted by the visiting team, as were the homely including fresh flowers, well laid luncheon tables and pleasant decorations. The service users that spoke to Healthwatch West Cheshire said they loved coming to the centre and look forward to their visit each week and indicated that they were happy with the care, facilities and range of activities on offer at the centre. The report suggests that, although very clean and fresh, the Authorised Representatives felt that the environment may not follow best practice guidelines in relation to dementia e.g. all doors were painted the same colour as the walls. There was no provider response included within this report.

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General details

Report title 
Enter and view: Davenham Day Centre
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 20 February, 2014
Date evidence capture began 
Thursday, 20 February, 2014
Date evidence capture finished 
Thursday, 20 February, 2014
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Engagement
Food and nutrition
Health promotion
Holistic support
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-5069

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Day care (social care services)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.