Enter and view: Darcy House

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Summary of report content

Healthwatch Barking and Dagenham conducted an unannounced Enter and View visit to Darcy House, an Extra Care housing scheme, on 29 January 2014. The facility has 52 flats and bungalows with onsite care available 24 hours a day when residents need or ask for it and one hot meal each day included in the rent. On the basis of this visit, Authorised Representatives felt that Darcy House is a comfortable place where individuals receive a good standard of care. The report notes that residents seem to be generally happy with the services provided, are very much aware that this is a independent living setting. and report that they are happy to be independent, with assistance if needed. The report makes a number of recommendations including the need for alternative personal hygiene arrangements when a residents own bathroom is needing maintenance or repair; the need to improve the long wait time reported by residents when using the buzzer/ call system and; the comments made by residents regarding the temperature of the hot meals when they are delivered. The provider has given a response to the call system/ buzzer concerns and mentions escorted outings for residents if they are interested and willing to pay for them but does not acknowledge the remaining recommendations.

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General details

Report title 
Enter and view: Darcy House
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Wednesday, 29 January, 2014
Date evidence capture began 
Wednesday, 29 January, 2014
Date evidence capture finished 
Wednesday, 29 January, 2014
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Food and nutrition
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-5050

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Extra care housing services

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
12
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.