Enter and view: Daneside Mews Care Home

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Summary of report content

Healthwatch Cheshire West conducted an unannounced Enter and View visit to Daneside Mews Care Home on the 11th of March 2015. Representatives made general observations and spoke to residents, relatives and staff using survey methods. Overall, the team had the impression that residents were happy and well cared for. Staff seemed to be attentive to the needs of residents. The report noted that the home was clean and tidy, and that plans had already been made to update the décor. The report also noted that the Managers took a very hands on approach and were committed to making improvements in the home. The report made a number of recommendations related to the environment and décor of the home, as well as some improvements that could be made to the activities area and the laundry services. The report included a response from the provider. They were happy with the report and indicated that actions were being taken to implement the recommendations in the report.

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General details

Report title 
Enter and view: Daneside Mews Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 11 March, 2015
Date evidence capture began 
Wednesday, 11 March, 2015
Date evidence capture finished 
Wednesday, 11 March, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-5221

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Dementia
Social care services 
Residential care home
Respite care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.