Enter and view: Daneside Court Care Home

Download (PDF 275KB)

Summary of report content

Healthwatch Cheshire West conducted an enter and view visit at Daneside Court Care Home which is a service that provides nursing and residential care with no age limits. The property has 64 single rooms with en-suite WC of which 61 were occupied at the time of our visit. On arrival there was a welcoming, calm, efficient, caring environment that was spotlessly clean and decorated to a reasonable standard in pleasant colours. No odours were evident. The home has pleasant, caring, comfortable surroundings and residents appeared contented. Whilst the rooms were personalised, the corridors appeared a little bland. The reception area was well equipped and welcoming. On the day of the visit, there was a quiz in the morning – as scheduled on the activities board. The home has a 5 star hygiene rating granted on 5th May 2015. Two Chefs and two assistants are employed. Representatives were invited into the kitchen noting this was well equipped and spotlessly clean Recommendations - Representatives discussed this with the General Manager who told us she would like to improve the patio area to accommodate specialised wheelchairs and seating/outdoor activities of residents. - Activities information could be displayed on a large whiteboard in the dining areas. - Visually stimulating corridors – possible with new activities co-ordinator activities. - Small maintenance issue – defective neon fluorescent tube on the upstairs bathroom requires attention. - Possibly revisit the lighting arrangement in the staff training area. - Staff requested a timelier turnaround of the DoLS by the Local Authority. Service response Very happy with arrangements. A pleasure to host the visit. It was good to hear the feedback direct from residents and relatives on the service we offer, also to have an independent view. Thank you for your report, comments made have been reviewed and where appropriate actioned.

Would you like to look at:

General details

Report title 
Enter and view: Daneside Court Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 21 May, 2015
Date evidence capture began 
Thursday, 21 May, 2015
Date evidence capture finished 
Thursday, 21 May, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of staffing
Quality of treatment
Support
Healthwatch reference number 
Rep-5295

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.