Enter and view: Dalton Court Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Dalton Court Care Home, Cumbria, a privately owned nursing home. The visit was conducted on 12th June 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The main reception area was bright and airy, with a signing in book, hand sanitiser and suggestion box. A large activities board was prominently displayed and had different activities scheduled daily for each morning and afternoon. Residents and family members were very happy with the care provided at the home. There was a varied activities calender and the home was clean and well maintained. There were no problems reported regarding access to health care services. The optician visited once a year.

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General details

Report title 
Enter and view: Dalton Court Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Monday, 12 June, 2017
Date evidence capture began 
Monday, 12 June, 2017
Date evidence capture finished 
Monday, 12 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Optometry services
Out of hours
Secondary care services 
Social care services 
Nursing care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.