Enter and view: Curzon Park Residential Home

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Summary of report content

Healthwatch Cheshire West conducted an announced Enter and View visit, in order to capture the views and experiences of residents, family members/friends and staff. Healthwatch Cheshire West visited Curzon Park Residential Home on 22/05/2014. Located in an upmarket residential area of the city, Curzon Park is a care home for up to 25 frail elderly women and men living with dementia. Healthwatch Cheshire West inform this care home appears well-led by a straight talking, caring and hands-on manager who also appears to have the trust and confidence of a loyal staff team. Residents are well-cared for and feel at home here. There is open visiting and relatives that we spoke to were very pleased with the service provided. Authorised Representatives were impressed with the dedication and commitment of the caring staff team. The large Victorian property is mostly well-maintained but some non-residential areas are in need of refurbishment. Healthwatch Cheshire West recommends that Curzon Park Residential Home consider the adequacy of the current night shift staffing levels. Seek additional resources for improving the entrance area and outside courtyard for residents’ recreational access.

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General details

Report title 
Enter and view: Curzon Park Residential Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 22 May, 2014
Date evidence capture began 
Thursday, 22 May, 2014
Date evidence capture finished 
Thursday, 22 May, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5965

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.