Enter and view: Croydon University Hospital (Wandle Wards 2 and 3)

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Summary of report content

In June 2013, Healthwatch Croydon carried out an Enter and View visit to Croydon University Hospital: Wandle Wards 2 and 3. The reason for the visit was based on issues raised by members and at public consultation events relating to discharge policy and staffing levels. Healthwatch Croydon were also keen to establish the level of progress made in implementing the Trusts Action plan in response to previous concerns raised about the treatment of older people at CUH. A team of three authorised representatives undertook the visit and asked pre-planned questions based on our research and may observe service delivery activity. The report contains notes from the visit and makes the following recommendations: that more explanation should be given to patients about their treatment and why they are receiving it, more involvement in their discharge planning, and no discharge after 4pm. The report does not contain a response from the provider.

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Report 
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General details

Report title 
Enter and view: Croydon University Hospital (Wandle Wards 2 and 3)
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Wednesday, 19 June, 2013
Date evidence capture began 
Friday, 19 July, 2013
Date evidence capture finished 
Friday, 19 July, 2013
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Discharge
Information providing
Healthwatch reference number 
Rep-5010

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
unknown
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.