Summary of report content
In June 2013, Healthwatch Croydon carried out an Enter and View visit to Croydon University Hospital: Wandle Wards 2 and 3. The reason for the visit was based on issues raised by members and at public consultation events relating to discharge policy and staffing levels. Healthwatch Croydon were also keen to establish the level of progress made in implementing the Trusts Action plan in response to previous concerns raised about the treatment of older people at CUH. A team of three authorised representatives undertook the visit and asked pre-planned questions based on our research and may observe service delivery activity. The report contains notes from the visit and makes the following recommendations: that more explanation should be given to patients about their treatment and why they are receiving it, more involvement in their discharge planning, and no discharge after 4pm. The report does not contain a response from the provider.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.