Enter and view: Crossways Nursing Care Home

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Summary of report content

Healthwatch Sutton conducted an Enter and View visit to Crossways Nursing Care Home in October 2019. Crossways offers nursing care, respite care and End of Life Care to up to 40 residents. 

Residents reported being aware of the manager and how they can help. Residents regarded the staff as helpful, kind and they have a good understanding of their individual needs. There was a mixed review about the range of activities offered at the home. Residents were pleased with the food on offer and the choice of dishes. Health professionals regularly visit the home to check on residents. Feedback is collected via a suggestion box. The relatives all agreed that the home is hygienic, clean and tidy. 

No recommendations were made in this report.

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General details

Report title 
Enter and view: Crossways Nursing Care Home
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Monday, 24 February, 2020
Date evidence capture began 
Tuesday, 8 October, 2019
Date evidence capture finished 
Tuesday, 8 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.