Summary of report contentHealthwatch Warwickshire did an announced Enter and View visit to Croft Medical Centre, a purpose-built building, on 9th September 2015. The surgery has a car park and some street parking also available. The inside was clean and decorated to a good standard. The Healthwatch Enter and View team found the surgery met all their observation criteria. The electronic system screen was available in English, Polish, and Portuguese. A private room was available for patients who want to talk in confidence. Translation of some documents was available on request. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. 5 out of the 17 respondents found the appointment booking system to be poor, “I don’t always get an appointment when I call in the mornings which is not good because I work shifts.” A few people had problems with the punctuality of appointments at the surgery. The team spoke to a PPG representative too who explained their role and their relationship with the surgery and other patients. The report makes several recommendations and lists the actions the surgery has already taken and further actions to be taken. The surgery responded with further clarification of what actions they plan to take in light of the fact that some of the patient demographics are unique - deprivation, safeguarding and social isolation for example – these all also have an impact on service use. It was also noted that the number of patients consulted was small.
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Enter and View: Croft Medical Centre
Date of publication
Friday, 13 November, 2015
Date evidence capture began
Wednesday, 9 September, 2015
Date evidence capture finished
Wednesday, 9 September, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)