Enter and view: The Croft Care Home

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Summary of report content

Healthwatch Buckinghamshire conducted an Enter and View visit to The Croft Care Home in February 2019. This was carried out as part of a series of Enter and Views for the Dignity in Care programme. The Croft provides residential care for 45 older people, the majority of whom live with dementia. They interviewed 18 residents, 2 visitors and 4 members of staff and observed another 5 residents, 1 visitor and 5 staff. Observations included that staff supported residents well but general conversation between staff and residents during mealtimes was not observed. The representatives observed that staff knocked on doors and entered without waiting for permission. Some complaints were made by residents about the food during lunchtime and a range of drinks were available to all residents. The home was homely and clean with pictorial signs on doors to facilities. The activity schedule involved mainly arts & crafts or discussion groups, with no physical activities. Residents reported that the food was variable in taste and how it was cooked. Relatives reported that they were satisfied with the care and dignity of care that was being provided, A number of recommendations were made by the Healthwatch representatives including: improvements to the quality of the food being cooked; continue to push the landlord of the property hard to complete outstanding maintenance work; introduce regular chair-based activities to maintain / improve mobility; continue to bring in community groups e.g. local scouts who may be interested in getting involved with the home as part of a Community Impact badge; encourage staff to chat with residents during mealtimes and sit and eat with them when time allows; consider playing background music during mealtimes if the residents would like this; and arrange more trips out. The service provider responded positively and detailed the steps that have been put into place to rectify the issues highlighted in the report.

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General details

Report title 
Enter and view: The Croft Care Home
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 5 March, 2019
Date evidence capture began 
Wednesday, 6 February, 2019
Date evidence capture finished 
Wednesday, 6 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.