Summary of report contentAs part of Healthwatch Barnet Enter and View programme, visits are made to local providers in accordance with information received from the local public, service users, carers and monitoring authorities. The visit took place at the Cricklewood Health Centre and Walk-in Centre on Tuesday 16th January 2018 and Wednesday 28th March 2018. This visit was an announced Enter and View visit. The theme of the key findings was the GP led service fulfils a need within its immediate locality and is clearly well used and considered effective by patients Healthwatch Barnet spoke to. It does not receive as much publicity as Edgware Walk-in Centre or Finchley Memorial Walk-in Centre and the range of services commissioned is different, which could lead confusion. Concern was expressed by staff about whether the centre could cope with an increase in walk-in workload. Patients that were spoken to were appreciative of the service offered and made some constructive comments. Healthwatch Barnet felt there were some straightforward practical suggestions that would improve the experience of patients attending the service. The report includes 9 recommendation and contains a comment from the provider.
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Enter and view: Cricklewood Health Centre and Walk-in Centre
Date of publication
Thursday, 4 January, 2018
Date evidence capture began
Tuesday, 16 January, 2018
Date evidence capture finished
Wednesday, 28 March, 2018
Type of report
Enter and view
Building and facilities
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)