Enter and view: Cricklewood Health Centre and Walk-in Centre

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Summary of report content

As part of Healthwatch Barnet Enter and View programme, visits are made to local providers in accordance with information received from the local public, service users, carers and monitoring authorities. The visit took place at the Cricklewood Health Centre and Walk-in Centre on Tuesday 16th January 2018 and Wednesday 28th March 2018. This visit was an announced Enter and View visit. The theme of the key findings was the GP led service fulfils a need within its immediate locality and is clearly well used and considered effective by patients Healthwatch Barnet spoke to. It does not receive as much publicity as Edgware Walk-in Centre or Finchley Memorial Walk-in Centre and the range of services commissioned is different, which could lead confusion. Concern was expressed by staff about whether the centre could cope with an increase in walk-in workload. Patients that were spoken to were appreciative of the service offered and made some constructive comments. Healthwatch Barnet felt there were some straightforward practical suggestions that would improve the experience of patients attending the service. The report includes 9 recommendation and contains a comment from the provider.

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General details

Report title 
Enter and view: Cricklewood Health Centre and Walk-in Centre
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Thursday, 4 January, 2018
Date evidence capture began 
Tuesday, 16 January, 2018
Date evidence capture finished 
Wednesday, 28 March, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Staff levels
Support
Healthwatch reference number 
Rep-7000

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.