Enter and view: Crelake House

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Summary of report content

Healthwatch Devon conducted an announced Enter and View visit to Crelake House on 23 June 2015. The team engaged with 9 residents and 2 staff members, as well as the owners. The team were also able to speak to 1 relative. The team also made general observations about the home throughout the visit. The residents indicated that they were happy with their care. The team observed staff members interacting with residents in a positive manner. Residents and staff members told the team that there were a range of activities available to the residents, and that residents had choice around what they participated in. The report made one recommendation. The team suggested that management pursue their aspirations to provide more activities in the home, through community groups and outside activities. The report included a response from the service provider. The home’s owners and manager have read the report and were happy with the content.

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General details

Report title 
Enter and view: Crelake House
Local Healthwatch 
Healthwatch Devon
Date of publication 
Tuesday, 23 June, 2015
Date evidence capture began 
Tuesday, 23 June, 2015
Date evidence capture finished 
Tuesday, 23 June, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.