Enter and view: Cravenside Home for Older People

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Summary of report content

Healthwatch Lancashire conducted an Enter and View visit at Cravenside Home for Older People, a council-owned care home that provides care for the elderly, including people affected by dementia, mental health conditions and physical disability. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Enter and View representatives made an announced visit on 24th October 2017. They engaged with 16 residents, seven staff and four relatives. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. The premises, although adequately maintained, is in need of an update and redecoration due to its age. Representatives found the home to be reasonably pleasant and comfortable with staff generally enjoying positive relationships with residents. Representatives also considered that, in terms of the external and internal environment, Cravenside was adequate. However, feedback from respondents in terms of food and menus, was consistently negative and Healthwatch suggested this is addressed by the provider. Similarly, there was significant negative feedback from both residents and staff in respect of staffing levels. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Amber rating. Whilst no specific recommendations were made within the report, the provider has given a detailed response to the comments contained within and has recruited two new permanent chefs.

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General details

Report title 
Enter and view: Cravenside Home for Older People
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Thursday, 4 January, 2018
Date evidence capture began 
Tuesday, 24 October, 2017
Date evidence capture finished 
Tuesday, 24 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.