Enter and view: Crabwall Hall Care Home

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Summary of report content

Healthwatch Cheshire West conducted an unannounced Enter and View visit to Crabwall Care Home, a 43 bed Care Home, on 24 March 2014. Crabwell Hall is a private care home providing care and light nursing e.g. incontinence and hoist assistance. Those with early stage dementia are accepted but Authorised representatives were told that no care is offered for patients with Alzheimer’s. The home is owned and operated by Four Seasons Healthcare, one of the largest care providers owning 500 homes nationally. Authorised Representatives’ felt that the home was very comfortable and well furnished with some good homely touches throughout and a high quality ‘hotel’ feel. Residents appeared to be consulted on many issues with their health and happiness being a top priority with the general manager and all of the staff. Food choices appeared excellent with a very varied menu for all meals. The visiting team observed breakfast and reported that there was a good choice served on trays to each room. Residents spoke specifically about feeling safe and listened to. They were aware of the complaints procedures and commented on being actively involved in the choice of activity. No recommendations were made and no provider response was included within the report.

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General details

Report title 
Enter and view: Crabwall Hall Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Monday, 24 March, 2014
Date evidence capture began 
Monday, 24 March, 2014
Date evidence capture finished 
Monday, 24 March, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.