Enter and view: Countess of Chester Hospital; Ward 34 (Male elderly care)

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Summary of report content

Healthwatch Cheshire West conducted an announced Enter and View visit to the Countess of Chester Hospital's Male Elderly Care Ward on 14/01/2014. The ward treats male patients, from the Countess’ catchment area (i.e. Chester City Rural Wales); who have been admitted due to an acute medical emergency; either due to a long term medical condition or a new episode-stroke /cardiac illness. Some patients suffer from dementia and other physical illnesses. The Enter and View Authorised Representatives observed that, overall, this was a well ordered clean ward providing optimum conditions for patients to receive care for their medical condition. The felt that staff were visibly extremely compassionate, appear to be well led and work well as a team. They noted in the report that safety appeared to be given a high priority with evidence of on-going improvement. The report notes that that the ward itself felt calm, welcoming and airy and that its individual parts were uncluttered. The corridors had visitors chairs lining the area. At the time of the visit the ward was quiet and the visiting team observed that there appeared to be a good interaction between staff and the impression was that all were working well as a team. Staff working with a patient were observed clearly talking to the patient and explaining the procedure. The recommendations made in the report suggested that door stiffness / dampers should be checked with a Newton Meter to check compliance regarding DDA standards. The Hospital should carry out risk assessment on use of blue flooring in bathroom / washroom / toilet areas – as these might be perceived as water by patients with Dementia. There is no provider response included within this report

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General details

Report title 
Enter and view: Countess of Chester Hospital; Ward 34 (Male elderly care)
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 14 January, 2014
Date evidence capture began 
Tuesday, 14 January, 2014
Date evidence capture finished 
Tuesday, 14 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Health and safety
Health protection
Holistic support
Information providing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.