Enter and view: Countess of Chester Hospital, Childrens Ward

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Childrens Ward at the Countess of Chester Hospital on 14 January 2014. The Childrens Ward is self-contained and situated adjacent to the Paediatric Department. There are 22 beds in a number of separate rooms and two High Dependency rooms with en suite facilities. In addition, there is a six bed Assessment Area and a six bed Day Care area. Male and Female adolescents have dedicated areas each with a small communal space. There is a Sensory Room and a Play Area located in the unit itself. The overall impression gained by the Healthwatch Team was of a well-organised, caring, clean and positive approach to the difficult and, at times, stressful task of looking after the more vulnerable members of society. The Authorised Representatives were encouraged by the professionalism displayed by all of the staff they encountered. The report recommends: the Countess of Chester NHS Foundation Trust reduce the cost of parking for parents/carers of children who may be on the Ward for a long time. Parents need to be made aware of what concessions are available and this should be the work of the hospital's patients representatives; increase staffing levels or give guaranteed access to supplementary staffing in the case of staff absenteeism or extra high dependency demand and; give teenagers in bed more privacy than just curtains. There is no provider response included with this report.

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General details

Report title 
Enter and view: Countess of Chester Hospital, Childrens Ward
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 14 January, 2014
Date evidence capture began 
Tuesday, 14 January, 2014
Date evidence capture finished 
Tuesday, 14 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.