Enter and view: Countess of Chester Hospital, Cardiology Ward

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Cardiology Ward of the Countess of Chester Hospital on 6 February 2014. Ward 42 is the Cardiology ward but if patients require any procedures e.g. an angiogram or the fitting of a pacemaker they are transferred to other wards. The Authorised Representatives reported an overall impression of a busy, well organised ward with a good atmosphere for both staff and patients. Patients are almost invariably elderly with other health issues including dementia and occasionally learning disabilities. At the time of the Enter and View visit, three of the female patients had dementia and were at risk of falling, so an extra nurse was on duty to ensure there was always a Registered Nurse on duty in that particular bay. All seven patients spoken to stated that the food was of good quality with a reasonable choice. The visiting team felt that it would be an improvement if the two side rooms could be converted to include an ensuite. The Authorised Representatives also felt that a notice board showing name of the person in charge and the name and grade of the nurses on duty especially if a photograph of the member of staff was displayed by their name would be useful. They spoke to the Ward Sister at the time of the visit about using a cleaning chart in the ward toilets. No provider response was included within the report.

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General details

Report title 
Enter and view: Countess of Chester Hospital, Cardiology Ward
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 6 February, 2014
Date evidence capture began 
Thursday, 6 February, 2014
Date evidence capture finished 
Thursday, 6 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.