Enter and view: Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Countess of Chester Hospital on 15 January 2014. Parts of the hospital viewed by Authorised Representatives on this visit included main reception, main corridors, other waiting areas, gardens and grounds. In addition, Authorised representatives spoke with members of the public, staff and service users. The report notes that all corridors were clean and that signposting in and around the hospital was generally good although the visiting team felt that in certain areas this could be made clearer. Waiting areas were fit for purpose and, at the time of the visit, not overcrowded. Enter and View Authorised Representatives made a number of comments on door furniture and suggest that the accessible toilets located either side of main reception should be given a high priority. The report also suggests that the Countess of Chester NHS Foundation Trust should give the provision of parking improvements very high priority as well as the movement of vehicles on the site itself as most of the patients spoken to had concerns about this issue. One person commented that on a previous visit they had planned in a timeframe of 30 minutes to allow for parking, they had waited over 45 minutes to get a space and had as a result missed their appointment. Another said that they had followed signs and directions in literature provided by the hospital only to find that parking was now designated blue badge only in that area. It was also noted that one parking payment machine was out of order with a notice on it directing service users to A&E. The issue of the accessible toilets was raised, with staff being asked to alert the Estates team, at the time of the visit. The report notes that Healthwatch Cheshire West had been contacted by the Estates team, the day after the visit, to confirm that they were rectifying this issue.

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General details

Report title 
Enter and view: Countess of Chester Hospital
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 15 January, 2014
Date evidence capture began 
Wednesday, 15 January, 2014
Date evidence capture finished 
Wednesday, 15 January, 2014
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Decor
Engagement
Health and safety
Information providing
Other
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5043

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of disabilities 
No
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
40
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Receptionists
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.