Enter and view: Countess of Cheshire NHS Foundation Trust

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Pharmacy at the Countess of Chester NHS Foundation Trust on the 5th of March 2015. The team undertook this Enter and View visit as part of a broader study of the whole discharge process at the hospital. The team spoke to staff and made general observations. The findings indicated that there were a number of areas that could be improved to make the service more efficient. The report emphasised the importance of communication between departments to ensure services run smoothly and to ensure discharge is as efficient as possible. The team noted that the impression they received was that departments were generally working in isolation and that this was hindering their ability to run an efficient service. The report made several recommendations. These included improving communication so that the pharmacy department are aware of ward closures and openings, and training up technicians to take more responsibility on the wards. The report included a response from the service provider, acknowledging the recommendations and indicating that these were being explored.

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General details

Report title 
Enter and view: Countess of Cheshire NHS Foundation Trust
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 5 March, 2015
Date evidence capture began 
Thursday, 5 March, 2015
Date evidence capture finished 
Thursday, 5 March, 2015
Type of report 
Enter and view
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.