Enter and view: Coton Hill House Care Home

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Summary of report content

Healthwatch Shropshire conducted and Enter and View visit to Coton Hill House Care Home on 29th April 2019. The purpose of this visit was to make observations of the home environment and interactions between staff, residents and their families, to understand the home's approach to providing 'person centred' care, and to hear about how staff support residents to maintain their independence. 

Healthwatch Shropshire focused on the home environment, how the home provides 'person-centred' care and Dementia care, and the support available to staff. They first spent some time with the Manager, who showed them around the home. Healthwatch spoke to the activities coordinator, 4 care assistants, 2 kitchen staff, 4 residents and 1 relative. 

They found the home had a calm, peaceful atmosphere and the residents looked well-cared for. The staff worked with the residents effectively and with care. Whilst the majority of the home reflected best practice in Dementia care, there were some areas for improvement. Residents were supported to make their own choices, and had a selection of different activities. 

Healthwatch made several recommendations relating to taking extra steps in Dementia care and updating worn decor. This report contains a service provider response. 

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General details

Report title 
Enter and view: Coton Hill House Care Home
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 4 July, 2019
Date evidence capture began 
Monday, 29 April, 2019
Date evidence capture finished 
Monday, 29 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.