Healthwatch Shropshire conducted and Enter and View visit to Coton Hill House Care Home on 29th April 2019. The purpose of this visit was to make observations of the home environment and interactions between staff, residents and their families, to understand the home's approach to providing 'person centred' care, and to hear about how staff support residents to maintain their independence.
Healthwatch Shropshire focused on the home environment, how the home provides 'person-centred' care and Dementia care, and the support available to staff. They first spent some time with the Manager, who showed them around the home. Healthwatch spoke to the activities coordinator, 4 care assistants, 2 kitchen staff, 4 residents and 1 relative.
They found the home had a calm, peaceful atmosphere and the residents looked well-cared for. The staff worked with the residents effectively and with care. Whilst the majority of the home reflected best practice in Dementia care, there were some areas for improvement. Residents were supported to make their own choices, and had a selection of different activities.
Healthwatch made several recommendations relating to taking extra steps in Dementia care and updating worn decor. This report contains a service provider response.
Enter and view: Coton Hill House Care Home
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?