Enter and view: Coopers Court Extra Care

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Summary of report content

Healthwatch Tower Hamlets gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Tower Hamlets to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Tower Hamlets visited Coopers Court Extra Care on 20th August 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform the majority of the residents gave positive feedback on the caring staff, they feel that staff treat them well, show them respect and generally look after them well within the remit of care that they are expected to receive. The report includes 5 recommendations. These include themes in relation to staffing levels, décor, facilities and information providing.

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General details

Report title 
Enter and view: Coopers Court Extra Care
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Thursday, 20 August, 2015
Date evidence capture began 
Thursday, 20 August, 2015
Date evidence capture finished 
Thursday, 20 August, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.