Summary of report contentHealthwatch Staffordshire conducted an enter and view visit on the Conifers nursing home, a home offering care and accommodation for up to 40 residents, including those with dementia, in Great Wyrley. Following a CQC inspection in March 2017, although there were some areas of good practice highlighted, there were some areas that required improvements: • Quality checks and feedback from residents were not linked to improvement drive. • Care was task focussed and rushed • People living with dementia were not offered choices • Capacity assessments were in place but were generic and it was unclear how decisions had been reached. Healthwatch Staffordshire wanted to see if improvements to the service have been made and that these have made a positive difference to the experience of the residents, relatives and staff of Conifers Nursing Home. Observations from the visit included: - The overall impression gained was that “Conifers Nursing Home is a caring environment and the staff cannot do enough for you”. They felt that staff had a good understanding of person-centred approach to residents. - The gardens front, rear and side are well maintained with rockery and covering plants. It was evident from observation that the external features of the home were maintained to a high standard. - All staff spoken to were supportive of the home’s management. They felt they had sufficient time to undertake their regular and daily tasks and “loved working in such a positive environment”. They felt they had sufficient time to devote to the care of the residents. There were no specific recommendations made in the report, but it did state that a follow-up visit may be useful for looking at the range and effectiveness of activities available to residents at the home, in particular during afternoons and at weekends, whether care and MCA/DOLS reviews are undertaken regularly and in a timely fashion, and the impact of additional training on the quality of care. There is no response from the service provider included in the report.
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Enter and view: Conifers nursing home
Date evidence capture began
Tuesday, 28 November, 2017
Date evidence capture finished
Tuesday, 28 November, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?