Enter and view: Conifers nursing home

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Summary of report content

Healthwatch Staffordshire conducted an enter and view visit on the Conifers nursing home, a home offering care and accommodation for up to 40 residents, including those with dementia, in Great Wyrley. Following a CQC inspection in March 2017, although there were some areas of good practice highlighted, there were some areas that required improvements: • Quality checks and feedback from residents were not linked to improvement drive. • Care was task focussed and rushed • People living with dementia were not offered choices • Capacity assessments were in place but were generic and it was unclear how decisions had been reached. Healthwatch Staffordshire wanted to see if improvements to the service have been made and that these have made a positive difference to the experience of the residents, relatives and staff of Conifers Nursing Home. Observations from the visit included: - The overall impression gained was that “Conifers Nursing Home is a caring environment and the staff cannot do enough for you”. They felt that staff had a good understanding of person-centred approach to residents. - The gardens front, rear and side are well maintained with rockery and covering plants. It was evident from observation that the external features of the home were maintained to a high standard. - All staff spoken to were supportive of the home’s management. They felt they had sufficient time to undertake their regular and daily tasks and “loved working in such a positive environment”. They felt they had sufficient time to devote to the care of the residents. There were no specific recommendations made in the report, but it did state that a follow-up visit may be useful for looking at the range and effectiveness of activities available to residents at the home, in particular during afternoons and at weekends, whether care and MCA/DOLS reviews are undertaken regularly and in a timely fashion, and the impact of additional training on the quality of care. There is no response from the service provider included in the report.

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General details

Report title 
Enter and view: Conifers nursing home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 28 November, 2017
Date evidence capture began 
Tuesday, 28 November, 2017
Date evidence capture finished 
Tuesday, 28 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.