Enter and view: Community links north - provider response

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Summary of report content

This is a provider response to an enter and view conducted by Healthwatch Bristol of Bristol Community Links North. It was published 4 April, 2017. The provider has responded to all of the recommendations, in some cases promising action and in other explaining why none has been taken. Summary of recommendations: - Introduce twiddle boxes - Change room signage - Address outdoor bench condition - Ensure fire extinguishers do not block exits - Raise flower beds - Makaton refresher - Use the King's Fund self audit tool

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Report 
PDF icon 20170404_Bristol_Community Links North Providers Response to Recommendations.pdf

General details

Report title 
Enter and view: Community links north - provider response
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 4 April, 2017
Type of report 
Report
Key themes 
Access
Health and safety
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-5711

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.