Summary of report contentHealthwatch Isle of Wight gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Isle of Wight to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Isle of Wight visited Colwell on 2nd December 2013 and 3rd December 2013. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Isle of Wight feel that the visits were very positive. The ward was full at the time of both visits, many patients had high needs and were unable to communicate - 16 patients were ‘confused’, 10 were classed as being at ‘high risk of falls’. The ward had only 4 staff on throughout the night only two of which were trained nursing staff which could be challenging if there was an incident. The staff were friendly, welcoming and passionate about their roles even though there were frustrations over staffing levels and the high needs of some of the patients. Everyone that we approached was happy to speak with us. Although cluttered, the ward appeared clean and well lit. Most patients and relatives were happy with the food available and drinks are readily available with water jugs being on tables. The report includes 5 recommendations in relation to the themes around environment, staffing and equipment.
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Enter and view: Colwell
Healthwatch Isle of Wight
Date of publication
Tuesday, 3 December, 2013
Date evidence capture began
Monday, 2 December, 2013
Date evidence capture finished
Tuesday, 3 December, 2013
Type of report
Enter and view
Building and facilities
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?