Enter and view: Colwell

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Summary of report content

Healthwatch Isle of Wight gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Isle of Wight to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Isle of Wight visited Colwell on 2nd December 2013 and 3rd December 2013. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Isle of Wight feel that the visits were very positive. The ward was full at the time of both visits, many patients had high needs and were unable to communicate - 16 patients were ‘confused’, 10 were classed as being at ‘high risk of falls’. The ward had only 4 staff on throughout the night only two of which were trained nursing staff which could be challenging if there was an incident. The staff were friendly, welcoming and passionate about their roles even though there were frustrations over staffing levels and the high needs of some of the patients. Everyone that we approached was happy to speak with us. Although cluttered, the ward appeared clean and well lit. Most patients and relatives were happy with the food available and drinks are readily available with water jugs being on tables. The report includes 5 recommendations in relation to the themes around environment, staffing and equipment.

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General details

Report title 
Enter and view: Colwell
Local Healthwatch 
Healthwatch Isle of Wight
Date of publication 
Tuesday, 3 December, 2013
Date evidence capture began 
Monday, 2 December, 2013
Date evidence capture finished 
Tuesday, 3 December, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Staff levels
Healthwatch reference number 
Rep-5927

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
25
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.