Enter and view: Colliers Croft care home

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Summary of report content

Healthwatch St Helens conducted an enter and view visit on Colliers Croft care home, a privately owned care home in Haydock, providing care and accommodation for up to 60 residents, including some with early-onset dementia. Healthwatch St Helens carried out the announced visit to engage with residents and staff, to observe care at the point of delivery, to identify good working practices and to identify areas for improvement. Observations from the enter and view representatives included: - It was welcoming and friendly with a family feel to the atmosphere. Everyone looked genuinely happy to be there. - The place was warm, clean and calm, and was run by what appears to be a very well organised management system. - The team did observe that the signage from the car park to the reception was not clear and could present problems on dark evenings. Two recommendations were made in the report:  Signage from the car park directing to the main entrance being improved. The visiting team had to ask for direction to the main entrance of the building.  Coloured paper (preferably cream) with black print is used for notice boards and the print is made bigger. The visiting team felt that some of the signs became a ‘sea of white’. The report also includes a response from the service provider.

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General details

Report title 
Enter and view: Colliers Croft care home
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Wednesday, 15 February, 2017
Date evidence capture began 
Wednesday, 15 February, 2017
Date evidence capture finished 
Wednesday, 15 February, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Decor
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5670

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.