Enter and view: Clovelly house

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Summary of report content

Healthwatch Barnet conducted an Enter and View on Clovelly House a nursing home with 48 places on 7th and 29th April 2014. This visit was arranged as part of as part of a planned strategy to look at a range of care and nursing homes within the London Borough of Barnet to obtain a better idea of the quality of care provided. Observation by the Enter and View representatives reported that: the home had a caring atmosphere, staff are polite and sympathetic, residents appear clean and, to the lay person, in reasonable physical condition. Two recommendations were made with regards to the quality and effectiveness of external training courses, and that the manager to be encouraged to report regularly to IQICH on the quality of courses provided for staff, by the various providers available in the Borough. The Manager responded to the report with a pledge to address Healthwatch Barnet’s recommendations.

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General details

Report title 
Enter and view: Clovelly house
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Tuesday, 29 April, 2014
Date evidence capture began 
Tuesday, 1 April, 2014
Date evidence capture finished 
Tuesday, 29 April, 2014
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Holistic support
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.