Summary of report contentHealthwatch Barnet conducted an Enter and View on Clovelly House a nursing home with 48 places on 7th and 29th April 2014. This visit was arranged as part of as part of a planned strategy to look at a range of care and nursing homes within the London Borough of Barnet to obtain a better idea of the quality of care provided. Observation by the Enter and View representatives reported that: the home had a caring atmosphere, staff are polite and sympathetic, residents appear clean and, to the lay person, in reasonable physical condition. Two recommendations were made with regards to the quality and effectiveness of external training courses, and that the manager to be encouraged to report regularly to IQICH on the quality of courses provided for staff, by the various providers available in the Borough. The Manager responded to the report with a pledge to address Healthwatch Barnet’s recommendations.
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Enter and view: Clovelly house
Date evidence capture began
Tuesday, 1 April, 2014
Date evidence capture finished
Tuesday, 29 April, 2014
Type of report
Enter and view
Communication between staff and patients
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Conditions or diseases
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?