Enter and view: Cloud House Care Home

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Summary of report content

Healthwatch Barking and Dagenham conducted an Enter and View visit to Cloud House Care Home on 4 February 2014. Cloud House provides residential support and care for male individuals with Mental Health conditions and/or Learning Disabilities. Healthwatch was advised that residents currently living in the home are settled and stable; any new referrals are carefully assessed prior to being accepted to ensure a fit with the existing residents' needs. The Enter and View Authorised Representatives heard that help and assistance is available for residents when they ask for or need it. On Fridays, residents meet to agree on a menu for the following week’s food shopping with Friday nights are designated as a ‘Take Away’ night. Residents have access to shared shower and bathing facilities as often as they choose. Staff accompany some residents on trips; other residents are able to go out by themselves. The care home staff do not have control over residents’ money; their financial affairs and budgets are supported by an independent appointee. Medications are managed by a local pharmacy and overseen by the care home manager. Staff told the Authorised Representatives that they will escort residents to local shops to build up their confidence and to familiarise them with the local area. Where a resident is subject to Deprivation of Liberty Safeguarding (DoLS) procedures, they are accompanied by two members of staff whilst going out into the community. There is an open door policy which enables family members to visit and/or take their relative out for the day. The resident that the visiting team spoke to has a social worker who represents their interests and visits weekly. The report made four recommendations one of which was that the advertising material around the Care Home should more accurately reflect the facilities available to the residents. The provider responded positively and addressed all four of the recommendations.

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General details

Report title 
Enter and view: Cloud House Care Home
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Tuesday, 4 February, 2014
Date evidence capture began 
Tuesday, 4 February, 2014
Date evidence capture finished 
Tuesday, 4 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Learning disability
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.