Enter and view: Clifton House

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Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to Clifton House Care Home on 1 August 2019 because the issue of dignity and wellbeing in local care homes is a priority for them.

The report looks at the safety of residents, catering, décor and furnishing, activates on offer, independence of residents and the quality of care.   Healthwatch Hartlepool observed good interaction between staff and residents. Residents seemed to be happy.  All the residents felt that the staff treated them with respect and respected their privacy.

There was one recommendation asking staff to refer to Healthwatch Hartlepool if or when problems arise regarding residents' admissions to or discharges from hospital.

The report includes a response from the provider.

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General details

Report title 
Enter and view: Clifton House
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Thursday, 1 August, 2019
Date evidence capture finished 
Thursday, 1 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.