Summary of report contentHealthwatch Warwickshire conducted an enter and view visit on Clifton Court, a privately owned nursing home in Rugby. The home accommodates up to 40 residents, some of whom have dementia. The visit was unannounced and was conducted following Healthwatch Warwickshire receiving intelligence regarding certain areas of concern about the care being given. Findings of the enter and view representatives included: - The cleanliness and decoration of the Home are of a very high standard apart from one or two minor points which are referred to in the recommendations below. - The atmosphere was friendly and relaxed. - There were no issues found to substantiate the concerns that were expressed in the intelligence that had been received - Lunchtime observations and general observations of interactions between staff and residents indicated a good level of care. The report includes an interview with the registered manager. There were 5 recommendations made: - The fire refuge by the staircase on the second floor should be cleared of stationary wheelchairs so that it is no longer blocked and can be used in the event of an emergency. - The radiator cover in room 26 was loose and requires tightening up, (they visited room 26 as it had no occupancy at the time of the visit) radiator covers in other rooms should be checked. - The Chandeliers were all very clean except for a few in the dining room, where cobwebs were evident. - There was a non- fitting plug in the ground floor communal bathroom opposite the lift. - Extractor fans in the second-floor washroom and ground floor communal bathrooms need cleaning.
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Enter and view Clifton Court
Date evidence capture began
Thursday, 23 March, 2017
Date evidence capture finished
Thursday, 23 March, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?