Enter and view Clifton Court

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Summary of report content

Healthwatch Warwickshire conducted an enter and view visit on Clifton Court, a privately owned nursing home in Rugby. The home accommodates up to 40 residents, some of whom have dementia. The visit was unannounced and was conducted following Healthwatch Warwickshire receiving intelligence regarding certain areas of concern about the care being given. Findings of the enter and view representatives included: - The cleanliness and decoration of the Home are of a very high standard apart from one or two minor points which are referred to in the recommendations below. - The atmosphere was friendly and relaxed. - There were no issues found to substantiate the concerns that were expressed in the intelligence that had been received - Lunchtime observations and general observations of interactions between staff and residents indicated a good level of care. The report includes an interview with the registered manager. There were 5 recommendations made: - The fire refuge by the staircase on the second floor should be cleared of stationary wheelchairs so that it is no longer blocked and can be used in the event of an emergency. - The radiator cover in room 26 was loose and requires tightening up, (they visited room 26 as it had no occupancy at the time of the visit) radiator covers in other rooms should be checked. - The Chandeliers were all very clean except for a few in the dining room, where cobwebs were evident. - There was a non- fitting plug in the ground floor communal bathroom opposite the lift. - Extractor fans in the second-floor washroom and ground floor communal bathrooms need cleaning.

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General details

Report title 
Enter and view Clifton Court
Local Healthwatch 
Healthwatch Warwickshire
Date evidence capture began 
Thursday, 23 March, 2017
Date evidence capture finished 
Thursday, 23 March, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-5697

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.