Enter and view: Claremont House

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit to Claremont House on 19 February 2015. The team spoke to residents, relatives and members of staff. Residents were asked about the care they received and how they found living in the home using survey methods. The team also made general observations during the visit. The team observed that residents were well-cared for, and staff interacted with resident frequently in a positive manner. It was noted that residents were generally happy with the meals and mealtimes, and they had choice over what they wanted to eat. The residents praised the staff and the level of care they received. The team reported that there was a garden available for the residents to use, however, many residents do not use the garden area. The overall feedback from residents and relatives was very positive. The report made three recommendations. One was for the Manager to give some consideration to issuing staff with name badges to ensure they can be clearly identified. The second recommendation was to clear and maintain the garden space so that it was available for residents to use. The third was for the report to be shared with residents and relatives. The report included a response from Claremont House. The Manager noted the recommendations and indicated that they would ensure staff members wore their issued name badges. The Manager also stated that clearing of the garden had begun the same week.

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General details

Report title 
Enter and view: Claremont House
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 19 February, 2015
Date evidence capture began 
Thursday, 19 February, 2015
Date evidence capture finished 
Thursday, 19 February, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-5194

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.