Enter and view: Clare court care home

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Summary of report content

This is an enter and view report published by Healthwatch Birmingham 18 July, 2017. During the visit Healthwatch representatives spoke to 10 people, which included a mix of staff and residents. The visit was announced. Overall the sentiment about the home was found mixed. Residents seemed to be happy with the care they were receiving. A number of comments were also made about individual residents and staffing levels. Changes had occurred over the last months with a new team in place and improved meals. Recommendations were made as part of this report. A response from the home manager has been attached.

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General details

Report title 
Enter and view: Clare court care home
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Tuesday, 18 July, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Healthwatch reference number 
Rep-5723

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Dexterity
Hearing
Learning or understanding or concentrating
Memory
Mental health
Mobility
Multiple
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Deafness or severe hearing impairment
Mental health condition

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.