Enter and View: Clairleigh Nursing Home

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Summary of report content

Healthwatch Bromley undertook an enter and view to Clairleigh Nursing Home, which offers nursing, respite, and residential care for people over the age of 65, on 30 September 2020. A total of five Enter  and  View  Authorised  Representatives in  two  groups undertook the virtual visit.

One group spoke to the management team and then using a mobile phone (see below) were shown around the premises. The other group interviewed staff, residents and family members by telephone or video conference. In total, Healthwatch Bromley spoke to 14 people.

Healthwatch Bromley received both positive feedback and feedback for areas of improvement, but overall their impression of Clairleigh Nursing Home was that it was a well-run service that supports its residents holistically.

12 recommendations have been made on how to improve the service and good practice has been highlighted. A response from Clairleigh Nursing Home is included in the report.

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General details

Report title 
Enter and View: Clairleigh Nursing Home
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Wednesday, 11 August, 2021
Date evidence capture began 
Wednesday, 30 September, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
14
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.