Enter and view: Christopher Grange Care Home

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Liverpool visited Christopher Grange Care Home on Friday 20th February 2015. The summary of findings of in relation to interviews with those that use the service, staff and observations. Christopher Grange offers a wide range of services and overall the home appeared clean and well decorated with an extensive list of facilities including the chapel, Market Place and Skype room. Healthwatch representatives were pleased to note the way the home reacted to the visit, ensuring all residents and family had an opportunity to give feedback. Although Healthwatch Liverpool representatives gained a positive impression of the overall care and support provided at Christopher Grange, and most feedback received was positive. There was 5 recommendations within this report.

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General details

Report title 
Enter and view: Christopher Grange Care Home
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Friday, 20 February, 2015
Date evidence capture began 
Friday, 20 February, 2015
Date evidence capture finished 
Friday, 20 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.