Enter and view: Christ Church Court

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Summary of report content

Healthwatch Brent undertook an announced Enter and View visit to Christ Church Court, a sheltered housing scheme on 11 January 2019.

Healthwatch Brent looked at the facilities provided, how residents’ care needs are assessed, the health and safety of the residents and how the housing provider engages with residents.  Whilst residents were generally happy with the services provided, they had some concerns about their safety which Healthwatch took up with the housing provider.

There were 2 recommendations and the report includes a response from the housing provider.

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General details

Report title 
Enter and view: Christ Church Court
Local Healthwatch 
Healthwatch Brent
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Friday, 11 January, 2019
Date evidence capture finished 
Friday, 11 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.