Enter and view: Chilton Pharmacy, County Durham

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Summary of report content

Healthwatch County Durham conducted an Enter and View on Intrahealth Chilton Pharmacy, Chilton, County Durham, a privately owned pharmacy. The visit was conducted on 15 August 2017 where 37 people give their views. The visit was arranged as part of Healthwatch County Durham’s enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the customers giving positive feedback about the staff, customer service and supply of prescriptions. Recommendations were made by the enter and view team which were read by the Head Pharmacist and will be acted upon where necessary. A response was provided by the pharmacy.

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General details

Report title 
Enter and view: Chilton Pharmacy, County Durham
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Tuesday, 15 August, 2017
Date evidence capture began 
Tuesday, 15 August, 2017
Date evidence capture finished 
Tuesday, 15 August, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Health and safety
Information providing
Medication
Prescription
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-1528

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy
Secondary care services 
Pharmacy

Details about conditions and diseases

Types of disabilities 
Mobility

Details of people who shared their views

Number of people who shared their views 
37
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.