Enter and view: Chilterns Manor

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Summary of report content

In April 2018, Healthwatch Bucks carried out an enter and view visit to Chilterns Manor, a privately owned care home. Chilterns Manor currently provides residential care for 17 people; the majority living with various degrees of dementia. Representatives talked to 9 residents, 3 members of staff, (plus the Manager and briefly the Deputy Manager). They also observed 1 visiting optician, another 3 residents and 1 additional staff member. The conversations and observations were focused on: how people are treated, personal choice, homeliness, privacy and quality of life. The report concludes that many residents expressed satisfaction with the care received and life at the home, the quality of food was praised but no written or pictorial menus were seen; and there are good intentions and new initiatives have started to improve the home e.g. The Dignity Champions, but staff need to ensure they put this into practice. The report makes 5 recommendations, which include adding photos to the menu to aid residents in choosing meals independently, organizing dementia care training for staff and making cold refreshments available to residents in lounges. The report contains a response from the provider, addressing the recommendations and pledging to action suggestions.

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General details

Report title 
Enter and view: Chilterns Manor
Local Healthwatch 
Healthwatch Buckinghamshire
Date evidence capture began 
Thursday, 12 April, 2018
Date evidence capture finished 
Thursday, 12 April, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health inequalities
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.