Enter and view: Chilterns Manor

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bucks visited Chilterns Manor, on 12/04/2018. Chilterns Manor currently provides residential care for 17 people; the majority living with various degrees of dementia. It has accommodation for 22. Healthwatch Bucks talked to 9 residents, 3 members of staff, (plus the Manager and briefly the Deputy Manager). Healthwatch Bucks observed 1 visiting optician, another 3 residents and 1 additional staff member. The summary of findings included: Many Residents expressed satisfaction with the care received and life at the home; Cosy, clean and well decorated home with patio and garden; Quality of food was praised but no written or pictorial menus were seen; There are good intentions and new initiatives have started to improve the home e.g. The Dignity Champions, but all staff need to ensure they put this into practice. This report contains 5 recommendations.

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General details

Report title 
Enter and view: Chilterns Manor
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 12 April, 2018
Date evidence capture began 
Thursday, 12 April, 2018
Date evidence capture finished 
Thursday, 12 April, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health inequalities
Health promotion
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.