Summary of report contentThis is and enter and view report published by Healthwatch Bucks December, 2017. On 27 December, 2017 representatives visited Chiltern House Medical Centre to find out what patients thought of the service. This visit was prompted by a previous CQC inspection and feedback that the medical centre was not working well. As the medical centre covers two sites engagement was done in two places. Feedback on the day was generally positive and people recognised the medical centre had been working to improve. A total of 22 people were spoken to. There was a mix of ages and ethnicites engaged. A set of recommendations was given and a provider response attached. Summary of recommendations: - The surgery shares with its staff that the improvements that they are making are being noticed and appreciated by patients. - The surgery works with the Patient Participation Group to promote the following to patients –with a view to improving patient feedback about booking appointments. - The surgery canvasses views on the position of the self-check in machine at Temple End to maximise its use. - The surgery reviews the check list at Appendix 2 to see if information could be made easier to find/provided for patients. - The Dragon Cottage surgery ensures that music is used consistently to ensure patient privacy throughout the day. - The surgery continues to work with the Patient Participation Group and use mechanisms such as the Friends and Family test as well as its own “Improving our Practice Questionnaire” to understand what patients think about the services it provides and the improvements that it is making.
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Enter and view: Chiltern House Medical Centre
Date of publication
Friday, 29 December, 2017
Date evidence capture began
Tuesday, 26 September, 2017
Date evidence capture finished
Tuesday, 26 September, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of treatment
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?