Enter and view: Chiltern Grange

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Summary of report content

Healthwatch Bucks conducted an announced Dignity in Care - Enter and View visit, on 1 December 2015, to Chiltern Grange, a residential home providing nursing and care to people with Dementia. The team found the home to be comfortable and very tastefully decorated. It had extensive grounds which were used a lot in the warmer months. There was much evidence of activities and entertainment with jigsaws and games out in the residential lounge, shelves of a variety of books and reminiscence boxes in two lounges. The team was told that religious services take place at the home or residents can go to church if arranged in advance. Overall the home received ratings of 5 stars in all areas of Quality of life, personal choice, how people are treated, just like being at home, and 4 stars in the area of privacy. The Healthwatch team found the staff to be very responsive and attentive to the residents, and they were described as being “excellent” and respectful to the residents’ requests. Overall the team observed 15 residents and 12 staff members and noted that a wide range of options, whether they be meals or activities were offered to the residents and they were well supported by staff to make different choices. They concluded Chiltern Grange had a relaxed feel to the home and staff have time to engage positively with residents

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General details

Report title 
Enter and view: Chiltern Grange
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 1 December, 2015
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Tuesday, 1 December, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Quality of care
Healthwatch reference number 
Rep-5484

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.