Enter and view: Chestnuts Care Home, North east Lincolnshire

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Summary of report content

In June 2016 Healthwatch North East Lincolnshire carried out a enter and view visit to the Chestnuts Care Home. The visit spoke with staff, one day service user and one visitor. The purpose of the visit was to explore the following areas: Purpose of the Visit • To engage with service users of the named service and understand how dignity is being respected in the care home environment • To observe the care provided at this home, looking at a number of key themes; Food and Drink, Safeguarding, Staffing, Personal Care and Medication • To observe residents and relatives engaging with the staff and their surroundings • Capture the experience of residents and relatives. The overall conclusion to the visit was that the home was cheerful, bright and clean. There was a slight odour in the entrance hall on arrival but elsewhere else it was very fresh. The other observation was that the dining room would benefit from a more easily cleaned floor covering. At the time of publication there was no provider response included within the report.

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General details

Report title 
Enter and view: Chestnuts Care Home, North east Lincolnshire
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Monday, 20 June, 2016
Date evidence capture began 
Monday, 20 June, 2016
Date evidence capture finished 
Monday, 20 June, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.