Enter and view: The Chestnuts

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bucks visited The Chestnuts, on 06/06/2018. The Chestnuts currently provides residential care for 40 people in 4 units. Two of these, on the ground floor, are where people live with dementia. On the first floor, one unit provides residential care whilst the other provides exclusively respite care. Healthwatch Bucks talked to 9 residents, 3 visitors and 6 members of staff. Healthwatch Bucks observed a further 13 residents, 1 visitor and 6 staff members. The summary of findings included: Healthwatch Bucks were told staff are friendly and staff told us they enjoyed working in the home; Whilst the units’ décor was bright and clean there were too many notices placing restrictions on visitors which may also impact on residents’ self esteem; More care needs to be taken to protect each resident’s privacy. This report contains 12 recommendations.

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General details

Report title 
Enter and view: The Chestnuts
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 6 June, 2018
Date evidence capture began 
Wednesday, 6 June, 2018
Date evidence capture finished 
Wednesday, 6 June, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Lifestyle and wellbeing
Quality of care
Quality of catering
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.