Healthwatch Barking and Dagenham carried out an Enter and View visit to Chestnut Court care home, a residential care home, on 13 May 2019. They spoke to 2 residents and 1 member of staff.
Healthwatch representatives found this nursing home to be a good place for its residents. From the observations and interactions with people working and living there, there was a pleasant relaxed atmosphere and during the visit there was an adequate number of nurses and care workers. Healthwatch was informed that there is good collaboration with health and social care professionals from both statutory and non-statutory agencies.
The staff were observed supporting residents in a variety of ways, for example: coordinated activities were going on in the dining and lounge areas. Overall, Healthwatch representatives agreed that this was a positive visit and from observation and feedback, residents are happy with the care they are provided.
There are two recommendations about the need to employ male care assistants and regularly checking on residents alone on their beds.
The report includes a response from the provider.
Enter and view: Chestnut Court Care Home
Healthwatch Barking And Dagenham
Date of publication
Wednesday, 12 February, 2020
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people under the age of 18
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?