Enter and view: Chestnut Court Care Home

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Summary of report content

Healthwatch Barking and Dagenham carried out an Enter and View visit to Chestnut Court care home, a residential care home, on 13 May 2019.  They spoke to 2 residents and 1 member of staff.

Healthwatch representatives found this nursing home to be a good place for its residents. From the observations and interactions with people working and living there, there was a pleasant relaxed atmosphere and during the visit there was an adequate number of nurses and care workers. Healthwatch was informed that there is good collaboration with health and social care professionals from both statutory and non-statutory agencies.

The staff were observed supporting residents in a variety of ways, for example: coordinated activities were going on in the dining and lounge areas. Overall, Healthwatch representatives agreed that this was a positive visit and from observation and feedback, residents are happy with the care they are provided.

There are two recommendations about the need to employ male care assistants and regularly checking on residents alone on their beds.

The report includes a response from the provider.

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General details

Report title 
Enter and view: Chestnut Court Care Home
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 13 May, 2019
Date evidence capture finished 
Monday, 13 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.