Summary of report content
Healthwatch Barking and Dagenham carried out an Enter and View visit to Chestnut Court care home, a residential care home, on 13 May 2019. They spoke to 2 residents and 1 member of staff.
Healthwatch representatives found this nursing home to be a good place for its residents. From the observations and interactions with people working and living there, there was a pleasant relaxed atmosphere and during the visit there was an adequate number of nurses and care workers. Healthwatch was informed that there is good collaboration with health and social care professionals from both statutory and non-statutory agencies.
The staff were observed supporting residents in a variety of ways, for example: coordinated activities were going on in the dining and lounge areas. Overall, Healthwatch representatives agreed that this was a positive visit and from observation and feedback, residents are happy with the care they are provided.
There are two recommendations about the need to employ male care assistants and regularly checking on residents alone on their beds.
The report includes a response from the provider.
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