Summary of report contentHealthwatch Buckinghamshire conducted an Enter and View at Chesham Bois Manor, a residential care home in Buckinghamshire, which provides residential care for up to 48 residents. The home is split into 3 units, with 2 of the units for residents living with higher needs and the other for those with low needs. The visit was conducted on 4th September 2017 when 7 residents, 8 members of staff and 2 visitors were asked for their views. The visit was unannounced on the day but the care home did receive 2 weeks notice that the visit was taking place. Observation by the enter and view representatives reported that: Chesham Bois Manor demonstrated good standards of care regarding dignity and respect There was praise by residents and visitors for the care which was being delivered. The refurbishment taking place to improve facilities appeared to be affecting some aspects of life in the home. The residents were really happy with the care they received at the home which is shown by the positive comments made about the staff. After the visit, Healthwatch Buckinghamshire did give some recommendations which the service manager gave feedback stating that they had addressed these.
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Enter and view: Chesham Bois Manor, Buckinghamshire
Date of publication
Monday, 9 October, 2017
Date evidence capture began
Monday, 4 September, 2017
Date evidence capture finished
Monday, 4 September, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Care of the elderly
Types of disabilities
Long term condition
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)