Enter and view: Chesham Bois Manor, Buckinghamshire

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Summary of report content

Healthwatch Buckinghamshire conducted an Enter and View at Chesham Bois Manor, a residential care home in Buckinghamshire, which provides residential care for up to 48 residents. The home is split into 3 units, with 2 of the units for residents living with higher needs and the other for those with low needs. The visit was conducted on 4th September 2017 when 7 residents, 8 members of staff and 2 visitors were asked for their views. The visit was unannounced on the day but the care home did receive 2 weeks notice that the visit was taking place. Observation by the enter and view representatives reported that: Chesham Bois Manor demonstrated good standards of care regarding dignity and respect There was praise by residents and visitors for the care which was being delivered. The refurbishment taking place to improve facilities appeared to be affecting some aspects of life in the home. The residents were really happy with the care they received at the home which is shown by the positive comments made about the staff. After the visit, Healthwatch Buckinghamshire did give some recommendations which the service manager gave feedback stating that they had addressed these.

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General details

Report title 
Enter and view: Chesham Bois Manor, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Monday, 9 October, 2017
Date evidence capture began 
Monday, 4 September, 2017
Date evidence capture finished 
Monday, 4 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.