Enter and view: Cherwood House

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to Cherwood House on 18 May 2018 as part of a planned series of visits to local care homes.  They spoke with 3 residents, 5 staff and spoke with or heard from 7 relatives.

Healthwatch found that Cherwood House is a bright, clean and airy building in good condition. It engages well with the local community. There are opportunities for lots of activities. Relatives are very happy with the care their family members receive.  Staff were very happy to work there and received plenty of training.

There were 4 recommendations.  The report does not include a response from the provider

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General details

Report title 
Enter and view: Cherwood House
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Friday, 18 May, 2018
Date evidence capture finished 
Friday, 18 May, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-7452

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.