Enter and view: Cherry Garth Care Home, Bucks

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Summary of report content

Healthwatch Bucks conducted an unscheduled Enter and View on Cherry Garth, a purpose built 60 place care home over three floors for those with dementia on 14 November 2015. The visit was arranged with up to two weeks’ notice of intention to visit as part of Healthwatch Bucks Enter and View Dignity in Care project. Observation by the representatives reported that: the large bedrooms accommodated residents’ personal furniture and smaller items, there were a number of notices throughout the building reporting regular events for residents in-house and in the local community. Volunteers were utilised too. It appeared there was lots to do and the garden area was well maintained with seating areas and verandas. One negative observation was that the home did smell of urine on the ground floor and parts of the first floor. In addition it appeared that there was a lack of staff in communal areas, the result of which was that authorised representatives were asked to get help by residents who needed support during the visit. Residents reported that they were happy and that the staff were good and caring. Staff were observed asking permission to enter a resident’s bedroom. The report made two recommendations: to reassess staffing on all floors in the home to allow for more focused 1:1 care for all residents; to use best efforts to eliminate the odour from the ground and first floors. The service provider responded that the budget will be addressed imminently to address staffing and that the household team is working hard to eliminate odours.

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General details

Report title 
Enter and view: Cherry Garth Care Home, Bucks
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Saturday, 14 November, 2015
Date evidence capture began 
Saturday, 14 November, 2015
Date evidence capture finished 
Saturday, 14 November, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-6237

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
17
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Heterosexual
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.