Enter and view: Chemotherapy Unit, The County Hospital, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on the Chemotherapy Unit at The County Hospital on 1 August 2017. Observation by the Enter and View representatives reported: - staff were welcoming, friendly, helpful and supportive; - there appeared to be adequate staff on duty; - patients appeared to be safe and comfortable; - the unit appeared to be well-managed; - the access corridor, bathrooms and kitchen were spotlessly clean; - areas of good practice noted include: relationship between staff and patients, support provided by staff from the diagnosis to the extensive aftercare, new prescription service which has reduced waiting times, a hair salon to help patients deal with hair loss, staff support to patients' families; - amazing difference since the previous visit in 2015 - the new unit is large, beautifully decorated and calm. One patient commented that staff have been amazingly supportive throughout her treatment and seem like friends now. One recommendation was made to find a sponsor to renovate the garden - this would improve the patients' view from the windows of the unit. There was no provider response included in the report.

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General details

Report title 
Enter and view: Chemotherapy Unit, The County Hospital, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Tuesday, 1 August, 2017
Date evidence capture finished 
Tuesday, 1 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Prescription
Quality of care
Quality of treatment
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-1493

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
N/A
Primary research method used 
Observation
Unstructured Interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Cancer services

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.