Enter and view: Chemotherapy Unit, The County Hospital, StaffordshireDownload (PDF 327KB)
Summary of report contentHealthwatch Staffordshire conducted an Enter and View visit on the Chemotherapy Unit at The County Hospital on 1 August 2017. Observation by the Enter and View representatives reported: - staff were welcoming, friendly, helpful and supportive; - there appeared to be adequate staff on duty; - patients appeared to be safe and comfortable; - the unit appeared to be well-managed; - the access corridor, bathrooms and kitchen were spotlessly clean; - areas of good practice noted include: relationship between staff and patients, support provided by staff from the diagnosis to the extensive aftercare, new prescription service which has reduced waiting times, a hair salon to help patients deal with hair loss, staff support to patients' families; - amazing difference since the previous visit in 2015 - the new unit is large, beautifully decorated and calm. One patient commented that staff have been amazingly supportive throughout her treatment and seem like friends now. One recommendation was made to find a sponsor to renovate the garden - this would improve the patients' view from the windows of the unit. There was no provider response included in the report.
Would you like to look at:
Enter and view: Chemotherapy Unit, The County Hospital, Staffordshire
Date of publication
Tuesday, 8 August, 2017
Date evidence capture began
Tuesday, 1 August, 2017
Date evidence capture finished
Tuesday, 1 August, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of care
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?